abc4 Privacy Policy

abc4 ("we", "our", or "platform") operates a trusted online betting and casino service for users in Bangladesh. Keeping the personal information you share with us secure while using our platform is our top priority.

This Privacy Policy ("Policy") describes how abc4 collects your personal information, the purposes for which it is used, who it is shared with, and how it is kept secure. By registering an account or using the services on the abc4 platform, you are considered to have given your consent to this Privacy Policy.

We are committed to complying with applicable data protection laws and regulations and fully respect your right to privacy. This Privacy Policy may be updated from time to time; in the event of changes, we will update the date shown above.

2.1 Information You Provide Directly

When registering an account or using our services, you voluntarily provide the following information:

• Full name and date of birth
• Valid email address
• Residential address
• National ID card or passport number (for identity verification)
• Preferred payment method details (bKash, Nagad, Rocket)
• Account password (stored in encrypted form)

2.2 Automatically Collected Information

When you use the abc4 platform, the following information may be collected automatically:

• IP address and device identification details
• Browser type and version
• Date and time of access to the platform
• Pages viewed and navigation patterns
• Betting and gaming activity history
• Transaction details — deposit and withdrawal amounts and timestamps
• Information collected through cookies and similar tracking technologies

2.3 Identity Verification Documents

To ensure secure transactions and comply with applicable regulations, we may in certain cases request additional documents to verify your identity. These may include a copy of your national ID card, bank statements, or screenshots of payment accounts. These documents are used solely for verification purposes and are stored with the highest level of security.

abc4 uses your personal information for the following legitimate purposes:

3.1 Account and Service Management

• Creating, activating, and maintaining your account
• Ensuring secure login and identity verification
• Processing deposit and withdrawal transactions (via bKash, Nagad, Rocket)
• Providing bonuses, promotions, and VIP benefits
• Providing customer support and resolving complaints

3.2 Security and Fraud Prevention

• Preventing unauthorized access to accounts
• Detecting and investigating suspicious transactions
• Taking necessary steps to prevent money laundering and financial fraud
• Preventing minors from using the platform

3.3 Service Improvement and Personalization

• Improving platform performance and user experience
• Displaying games and offers according to your preferences
• Monitoring playing patterns to ensure responsible gaming
• Complying with applicable laws and regulations

abc4 does not sell your personal information to any third party. However, information may be shared in a limited manner in the following circumstances:

4.1 Service Provider Partners

Information is shared only to the extent necessary to provide services with payment processors (bKash, Nagad, Rocket), game software providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt, and other providers), and technology infrastructure providers. These partners are contractually bound to uphold our privacy standards.

4.2 Legal Obligations

Information may be disclosed as necessary to comply with applicable laws, court orders, or directions from regulatory authorities. Such disclosure occurs only in situations where it is legally required.

4.3 Security and Fraud Investigations

Sharing information with law enforcement agencies may be necessary to investigate financial fraud, money laundering, or other illegal activities. This is for the protection of us and all users.

5.1 What Cookies Are and How They Are Used

Cookies are small text files stored on your device that help improve your browsing experience. abc4 uses the following types of cookies:

• Essential Cookies: Ensure the core functionality of the platform — login sessions, security verification, and so on.
• Functional Cookies: Remember your preferences and settings so that you have a more convenient experience on return visits.
• Analytics Cookies: Analyze patterns of platform use to help improve the quality of the service.

5.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. Please note, however, that disabling essential cookies may prevent you from using certain important features of the platform. Detailed instructions for managing cookies can be found in your browser's help section.

abc4 has adopted industry-standard technical and organizational measures to keep your personal information secure:

• SSL Encryption: All data transmissions are protected by 256-bit SSL encryption, keeping your information unreadable to third parties.
• Secure Servers: Personal information is stored in secure data centers where unauthorized access is strictly prohibited.
• Password Encryption: Your password is never stored in plain form — it is kept only as an encrypted hash.
• Access Controls: Only authorized staff may view your information, and only to the extent necessary.
• Regular Security Audits: Routine system audits are conducted to identify potential vulnerabilities.
• Two-Factor Authentication: The option to add an extra layer of security to your account is available.

While we strive to ensure the highest level of security, it is not possible to guarantee 100% security on the internet. We therefore ask you to be careful to keep your login credentials private.

abc4 retains your personal information only for as long as it is needed to fulfil the purpose for which it was collected, or as required to comply with legal obligations.

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a specified period for legal reasons.
• Transaction Records: Transaction records are retained for the long term in accordance with financial regulatory requirements.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies are automatically deleted after a set period.

After the specified period, your personal information is securely deleted or anonymized.

Under this Privacy Policy, you have the following rights with respect to your own information:

Right to Access

You may find out at any time what information we hold about you. Upon request, we will provide you with a copy of that information.

Right to Rectification

If any of your information is inaccurate or incomplete, you may request that it be corrected. abc4 will ensure the correction is made within a reasonable time.

Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, it may not be possible to delete some information due to legal obligations.

Right to Restrict Processing

You may request that the use of your information be restricted for specific purposes, particularly when the accuracy of the information is in dispute.

Right to Data Portability

You may request your personal information in a structured, commonly used format.

To exercise any of the rights above, please contact us via 24/7 live chat support or by email.

abc4 is a platform operated exclusively for persons aged 21 and above. We do not knowingly collect information from any minor. The age verification process at registration and the identity verification system ensure this.

If evidence comes to our attention that a minor is using the platform, we will immediately suspend that account and delete the associated information. If you become aware that a minor is using abc4, please notify our support team without delay.

abc4 reserves the right to update or change this Privacy Policy at any time. In the event of significant changes, we will notify you by the following means:

• By displaying a prominent notice at the top of the platform
• By sending a notification to your registered email address
• By updating the date at the top of this page

If you continue to use the abc4 platform after changes have been made, you will be considered to have consented to the updated policy. We therefore recommend that you review this page regularly.